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GE Profile Opal 2.0 with 0.75 Gallon Tank, Chewable Crunchable Countertop Nugget Ice Maker, Scoop included, 38 lbs in 24 hours, Pellet Ice Machine with WiFi & Smart Connected, Black Stainless Steel

3.9 3.9 out of 5 stars 4,112 ratings

$499.99 with 17 percent savings
List Price: $599.00
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Color: Black Stainless
Style: Opal 2.0 + Side Tank
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Brand Profile
Model Name GE Profile Opal Nugget Ice Maker with Side Tank
Product Dimensions 17.5"D x 13.43"W x 16.5"H
Capacity 3 Pounds
Voltage 120 Volts

About this item

  • OPAL NUGGET ICE, THE GOOD ICE: Serve up chewable, crunchable, craveable nugget ice that's ready fast and retains its flavor, unlike traditional hard cubes. Refreshing nugget ice is made from compacted ice flakes and is perfect for your favorite beverages
  • 38 POUNDS OF ICE PER DAY: Begin enjoying your first batch of ice in 10 minutes or less. Never run out of nugget ice thanks to a large capacity ice maker that makes 1.6 lbs of fresh ice per hour and the removable drawer holds up to 3lbs of ice at a time
  • BUILT-IN WIFI AND VOICE CONTROL: Pair your ice maker with the SmartHQ app to monitor device status and schedule fresh ice. Receive automatic software updates that include ice maker features and access voice control capabilities through Alexa and Google
  • WATER TANK: Eliminate the need for an outside water source with an attached water supply for ice, which allows you to produce up to three times more ice and Easily detaches for water filling and clean up
  • CONVENIENT CLEANING SOLUTIONS: Advance cleaning system that helps sanitize and descale when used regularly, keeping ice tasting fresh and machine performance at its best. Water filter (P4INKFILTR) and cleaning kit (P4INKCLEAN) sold separately
  • LED DISPLAY SCREEN: Precision control is available at the touch of a screen thanks to an intuitive LED screen that illuminates when in use and darkens when at rest. This countertop ice maker is a great addition to any home, office, kitchen, & bar area
  • BATCH MADE ICE: Innovative design avoids clumping and leaks by recirculating melted ice to the water reservoir. You'll always have fresh ice on hand thanks to a smart, automatic ice maker that refills when your ice is running low

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This item: GE Profile Opal 2.0 with 0.75 Gallon Tank, Chewable Crunchable Countertop Nugget Ice Maker, Scoop included, 38 lbs in 24 hours, Pellet Ice Machine with WiFi & Smart Connected, Black Stainless Steel
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GE Profile Opal 2.0 with 0.75 Gallon Tank, Chewable Crunchable Countertop Nugget Ice Maker, Scoop included, 38 lbs in 24 hours, Pellet Ice Machine with WiFi & Smart Connected, Black Stainless Steel


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What's in the box

  • Ice Maker, Drip Tray, Ice Scoop, Side Tank
  • Product Description

    Opal Nugget Ice, is The Good Ice! Our nugget ice is chewable, crunchy, and airy in texture – because it’s made from compacted ice flakes! Our modern style countertop nugget ice maker is developed to avoid ice clumps and produces one pound of fresh ice per hour and has a large-capacity bin that holds up to 48 ounces of crunchable nugget ice - that's 24 pounds of ice per day. Begin enjoying your first batch of ice in 20 minutes or less with the rapid production of this countertop ice maker. This ice maker includes a side water tank that increases ice production by up to three times over standard rates from a built-in reservoir, reducing the need for frequent water refills during high demand. Innovative design and cutting-edge details enhance this clean, modern style ice maker. Easily pair your ice maker’s built-in WiFi with the SmartHQ™ app to monitor device status and schedule fresh ice. Plus, receive automatic software updates and access voice control capabilities through Alexa and Google. LED display screen illuminates while being used and goes dark when at rest, providing distraction-free functionality that fits your home.


    From the manufacturer

    GE Profile Opal 2.0 Nugget Ice Maker

    Batch Made Ice

    Batch Made Ice

    Begin enjoying your first batch of ice in 10 minutes or less. Never run out of nugget ice thanks to a large capacity ice maker that holds 3 lbs of ice for all your household needs.

    Legit Ice

    Opal Nugget Ice, The Good Ice

    Serve up chewable, crunchable, craveable nugget ice that's ready fast and retains its flavor, unlike traditional hard cubes. Refreshing nugget ice is made from compacted ice flakes and is perfect for cocktails, sodas and other beverages.

    Side Tank Included

    Side Tank Included

    If the ice maker isn't close to a sink, the included 3/4 gallon side tank will insure you have fresh nugget ice on hand, in any room in your home.

    Batch Made Ice

    Built-in WiFi and Voice Control

    Easily pair your ice maker’s built-in WiFi with the SmartHQ app to monitor device status and schedule fresh ice. Plus, receive automatic software updates that include the latest ice maker features and access voice control capabilities through Alexa and Google.

    Versatility Use

    A Versatile Addition to Any Home

    While the Opal 2.0 is most used in the kitchen, it can be used in a variety of settings (home bar, home gym, basement), making it a versatile addition to any home.

    Deep Cleaning Solutions

    Convenient Cleaning Solutions

    Skip the scrubbing thanks to a cleaning system that helps clean and descale (cutting down on scale and mineral build-up) when used regularly, keeping ice tasting fresh and machine performance at its best. Water filter (P4INKFILTR) and cleaning kit (P4INKCLEAN) sold separately.

    GE Profile Opal 2.0 with Side Tank
    GE Profile Opal 2.0
    GE Profile Opal 2.0 with XL Side Tank
    Water Filter (P4INKFILTR)
    Cleaning Kit (P4INKCLEAN)
    Customer Reviews
    3.9 out of 5 stars 4,112
    3.8 out of 5 stars 913
    4.0 out of 5 stars 1,010
    4.5 out of 5 stars 2,761
    4.1 out of 5 stars 1,184
    Price $499.99 $434.99 $549.00 $13.59 $30.00
    Product Type Countertop Ice Maker Countertop Ice Maker Countertop Ice Maker N/A N/A
    Ice Type Nugget Ice Nugget Ice Nugget Ice N/A N/A
    Dimensions 17.5"D x 13.43"W x 16.5"H 17.5"D x 10.5"W x 16.5"H 17.5"D x 10.5"W x 16.5"H N/A N/A
    Smart Connection WiFi & Voice Control Connect WiFi & Voice Control Connect WiFi & Voice Control Connect N/A N/A
    Side Water Tank Included - .75 Gallon Not Included Included - 1 Gallon N/A N/A
    Storage Bin Capacity 3 lbs 3 lbs 3 lbs N/A N/A
    Color Options Stainless Steel & Black Stainless Stainless Steel & Black Stainless Stainless Steel N/A N/A
    Replacement Filter P4INKFILTR (not included) P4INKFILTR (not included) P4INKFILTR (not included) P4INKFILTR N/A
    Included Accessories Side Tank, Drip Tray, Tank Clip & Ice Scoop Drip Tray & Ice Scoop Side Tank, Drip Tray, Tank Clip & Ice Scoop Water Filter - P4INKFILTR Cleaning Kit - P4INKCLEAN

    From the brand

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    GE Profile Opal 2.0 with 0.75 Gallon Tank, Chewable Crunchable Countertop Nugget Ice Maker, Scoop included, 38 lbs in 24 hours, Pellet Ice Machine with WiFi & Smart Connected, Black Stainless Steel
    GE Profile Opal 2.0 with 0.75 Gallon Tank, Chewable Crunchable Countertop Nugget Ice Maker, Scoop included, 38 lbs in 24 hours, Pellet Ice Machine with WiFi & Smart Connected, Black Stainless Steel
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    Price-17% $499.99
    List:$599.00
    $69.95$399.99-5% $75.99
    Typical:$79.99
    $89.99$124.15
    Delivery
    Get it as soon as Tuesday, Mar 4
    Get it as soon as Tuesday, Mar 4
    Get it as soon as Tuesday, Mar 4
    Get it as soon as Tuesday, Mar 4
    Get it as soon as Tuesday, Mar 4
    Get it as soon as Tuesday, Mar 4
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    Customer reviews

    3.9 out of 5 stars
    4,112 global ratings

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    Customers say

    Customers appreciate the ice maker's quality and ease of use. They find the ice to be great and quick to make, with a 0.75-gallon tank that keeps up with their needs throughout the day. However, some customers have issues with noise level and lifespan. There are mixed opinions on functionality, quality, value for money, and cleanliness.

    AI-generated from the text of customer reviews

    657 customers mention "Ice quality"470 positive187 negative

    Customers appreciate the ice quality of the product. They say it makes great ice, keeps up with their ice needs throughout the day, and produces plenty for the two of them. The ice melts a bit fast, but it's pretty well insulated. The ice is wonderfully crunchy and stays fresh, with a nice chewing texture. The taste is good, and it helps their family drink more water.

    "...The ice melt kinda fast, it's pretty well insulated but the ice is soft so it melts quick...." Read more

    "Absolutely love this ice machine makes my family drink more water and works much better in the blender for protein shakes sometimes can be a little..." Read more

    "...The ice is perfect and makes drink cold fast with little foam. Not hard to chew and is helping me get more daily water intake...." Read more

    "...The descaling process basically take overnight as you have to stuff a rag or sponge up into the unit and let it sit during this downtime process...." Read more

    139 customers mention "Ease of use"108 positive31 negative

    Customers find the ice maker easy to use and convenient. They say it's simple to press the power button to make more ice when needed. The setup is relatively easy, but there is a cleaning process that takes a while. It connects to WiFi so you can turn it on/off remotely.

    "Set up is easy. Ice maker should be near a sink. I can not imagine having it without the extra tank...." Read more

    "The setup is relatively easy, but there is a cleaning process that takes a while...." Read more

    "...I love the smart features, I love the design, and I love how easy it is to use. The instructions, especially in the app, are clear and thorough...." Read more

    "...Cleaning is annoying and takes more than 24 hours, but the ice is wonderful, it's fast, and if you don't mind the random cat noises and squeaks it..." Read more

    339 customers mention "Functionality"149 positive190 negative

    Customers have different experiences with the ice maker's functionality. Some mention it works well and is perfect for everyday use and parties. Others report issues like the machine stopping working completely, the auger failing, or the motor failing after a short period of use.

    "...We also purchased the official GE Opal filter. This makes no difference in operation of this unit and is a waste of money...." Read more

    "...machine makes my family drink more water and works much better in the blender for protein shakes sometimes can be a little loud, but I just push it..." Read more

    "...Edit/Update: Do not buy this! My machine stopped working completely. It was a nightmare getting a replacement...." Read more

    "...As far as the app, it works okay, but I don't find it particularly useful...." Read more

    320 customers mention "Quality"223 positive97 negative

    Customers have mixed opinions about the ice maker's quality. Some find it nice and fast-producing, while others say there was no quality control, it's not reliable, and is flawed.

    "...the ice seems to always stay fresh. This is a great quality product and you won't regret spending the extra money for this" Read more

    "...TL;DR: Great machine if you can get a good one. I got three defective units in a row, one of which appears to have been used before...." Read more

    "...Review written by my husband. DO NOT BUY. Absolutely terrible product and terrible support...." Read more

    "...Ice Maker: -The aesthetic design is great. Well done. -The sound level is moderate. It's quieter than most, louder than some...." Read more

    240 customers mention "Value for money"74 positive166 negative

    Customers have differing views on the ice maker's value. Some find it worth every penny and appreciate the side tank, which makes it easy to see when more water is needed. Others consider it a little expensive but well worth the $500 price tag.

    "...But this purchase has been nothing but pure frustration and a huge time waster...." Read more

    "...I don’t recommend getting the side water tank. It’s a total waste of money — just check the water levels in the machine when you want more ice...." Read more

    "...It's worth the money. the ice seems to always stay fresh. This is a great quality product and you won't regret spending the extra money for this" Read more

    "...3. I only used reverse osmosis water for the first 3 months. That cost too much, so I started using filtered tap water. 4...." Read more

    120 customers mention "Cleanliness"47 positive73 negative

    Customers have different views on the ice maker's cleanliness. Some find it easy to clean and maintain, with clear instructions for cleaning and descaling. Others mention that it requires consistent cleaning, and the top of the unit gets dirty quickly.

    "The setup is relatively easy, but there is a cleaning process that takes a while...." Read more

    "...Ice quality is nicer chewing texture. Much easier to clean and disinfect...." Read more

    "...or should i say "recommends" some intense internal cleaning, its messy (water everywhere) and takes about 2 hours... once you get that done your..." Read more

    "...to fill tank, the light is neat (although pointless) and it has an easy clean that can delay how often you need to actually clean it...." Read more

    456 customers mention "Noise level"120 positive336 negative

    Customers dislike the noise level of the ice maker. They mention it becomes overwhelming and starts squealing, gurgling, and wheezing. It's just as loud as the cheaper upstream models, and they don't expect it to last any longer.

    "...The rest of the stuff it covered in other reviews, the sound is about dishwasher level and I only have it on when I need so I never even notice it." Read more

    "...works much better in the blender for protein shakes sometimes can be a little loud, but I just push it against the wall and it stops the noise...." Read more

    "...Easier to scoop out ice. Quieter operation. Very nice being able to control times of ice production via WiFi app...." Read more

    "...Not much longer the noise became overwhelming and we simply had to just turn the unit completely off (see video that support requested from me)...." Read more

    171 customers mention "Lifespan"50 positive121 negative

    Customers are unhappy with the ice maker's lifespan. They say it's not made to last, dies after around 2 years, and has poor reliability. The motor breaks or chips in multiple places, and there is no fail-safe if you overfill it.

    "...feature, one of my favorite things about this machine, is no longer reliable since no one knows when it will decide to go on strike...." Read more

    "...I do love the ice the Opal makes, but the reliability of the ice makers has been poor, in my experience...." Read more

    "...Also very importantly, it has a high quality replaceable filter with notification when it’s time to change. Easier to scoop out ice...." Read more

    "...five is because of the side container if you overfill it, there is no fail safe it will leak and I had a leak that carry through to my basement..." Read more

    DO NOT BUY. Go get the Opal 1 version, this one is just plain terrible. And so is Opal support.
    1 out of 5 stars
    DO NOT BUY. Go get the Opal 1 version, this one is just plain terrible. And so is Opal support.
    ==========Final update: 7/25/2023: OnPoint responded to the BBB complaint. I was offered to continue waiting an undetermined amount of time for a 3rd new unit, I opted to get completely out of this mess. The 2nd unit is being shipped back right now and upon receipt, GE is providing a full refund. Meanwhile I already have an Opal 1 in its place and quite happy, and it was about 1/2 the price. So what would you gain by going the Opal 2 route (other than a giant headache)? A front panel that lights up letting you know, by words, what is going on with the ice maker. The Opal 1 has an LED ring that pulses or changes color and you kinda have to decipher it but it isn't any big deal. The 2 also has the app and you can schedule the ice maker to turn on and off at certain times or even tap a button on your phone to turn it on or off. I kinda liked that so what I've already done is programmed a smart plug to work on a schedule and it can be controlled via app as well so nothing lost there.'Sonic' ice is absolutely spectacular. There are now lots of these ice makers on the market. My biggest advice is to make sure to get one that includes a side tank or is directly plumbed to your R/O system otherwise you'll forever be jumping up and refilling small amounts of water.===========Another update: 7/17/2023: I submitted a complaint with the BBB over the weekend regarding OnPoint Warranty Solutions LLC which is the official support group for GE Opal. I also offered to provide 33 emails I've had with support (sent/received). I have still not had any communication returned from support. Buyer beware if you need any product support, which you most likely will. Working on figuring out a contact directly with GE to discuss the product and experience with support. I had actually requested this information from Onpoint but have not had a response.===========Update 7/13/2023: nothing to report. GE Opal "advanced" support has gone completely dark. No tracking info on a replacement unit (which by the way would be Unit #3 since March). I've requested tracking info multiple times on the 3rd unit and they are non-responsive. I think these Opal units are like playing craps, sometimes you run hot and have a great time, but most of the time you end up heading back to your hotel room early with nothing in your pocket because the casino drained you.Not sure what else to say. Tomorrow I will be contacting the BBB. Shoddy engineering on product, worse on support. To recent purchasers, enjoy the ice, it is indeed fantastic. Just be ready to have your experience take a 180 on you. Then I wish you the best of luck with your giant paperweight.I'm still holding onto hope that I'll be able to provide a much better update on this.==========Review written by my husband.DO NOT BUY. Absolutely terrible product and terrible support. Yes when it works the ice is spectacular, but go buy the Opal 1 version. I know multiple people who have the Opal 1, never use distilled water and never descale and never have problems. The GE developers got this product wrong.Purchased March 11, 2023. Plain and simple, this product has issues and support is terrible. Within a couple of weeks of purchasing we noticed some strange noises coming from the unit. Not much longer the noise became overwhelming and we simply had to just turn the unit completely off (see video that support requested from me). Too late to return so we worked with Opal support. The experience overall has been terrible.The number one thing that support says is to always use distilled water. Yet nowhere on the product does it state this and I don't know anyone who would buy an expensive ice maker to also have to always purchase special water to use in it. We have an R/O system in place and always use that. The other thing that support will say is that every two weeks you have to descale the unit. This means removing all ice and draining all water, adding in a mixture of water and vinegar and running that through the cleaning cycle several times, then flush that all out, wiping everything down good, make several batches of ice and throw that away to make sure you are not mixing all that vinegar in with your icewater or drink. The descaling process basically take overnight as you have to stuff a rag or sponge up into the unit and let it sit during this downtime process. We also purchased the official GE Opal filter. This makes no difference in operation of this unit and is a waste of money.After working with support for weeks and weeks, they finally said they would send a replacement unit. Their standard process for replacement is to send a refurbished unit. So now you pay lots of money for a product that doesn't work right only to get a unit that someone else had a problem with and was returned? Upon receipt of this 'new' replacement unit, the instructions state that there could be some leftover crud from their cleaning process. Yeah, okay, see the next picture. I spent two hours trying to clean that crap out of the unit, flushed several cycles through, tossed ice, that stuff is still everywhere. I decided to keep trying to clean it anyway. BUT, when I then proceeded to connect the unit to my home network, the password printed on the label on the back of the unit didn't work. I struggled for some time before reaching out to support and providing that information plus the picture of the disgusting unit. The manager seemed a bit shocked and personally called me, the unit should never have been shipped that way and it was obvious and acknowledged that they completely messed up repairing someone else's returned unit that had wifi problems and wasn't cleaned right and then sent to me. The outcome of this: I was told I would be receiving a brand new replacement unit. Flash forward 2 1/2 weeks later, I still have not received any shipping/tracking information and unit #2 that I have at the house now sits dark on the counter. When I asked repeatedly for tracking information I was asked to have patience as the supply chain was having issues.At this point I specifically requested a full refund as it has been several months with nothing but a crappy experience and very little ice to enjoy along the way. We'll see how this all pans out but my advice based on my personal experience with this product and their support is to avoid it completely. I was going to suggest to purchase the extra coverage but I can't in good conscience advise anyone to pay for this product period. Go out and google opal ice maker noise, or why does my opal ice maker scream like a banshee, something along those lines. You'll see lots of people sharing. For many this occurs after the warranty period (you know, that time where they'll gladly send you a used replacement) and they tear the thing apart and try to experiment with different ideas to solve the problem. One post I read even said the buyer eventually just tossed it in his garage because it is unusable.I'll update this review once I hear something back from support. But this purchase has been nothing but pure frustration and a huge time waster. The simple fact that they say you have to use distilled water and a full descaling/cleaning with downtime every two weeks should create a class action suit as nowhere does the product state this when considering a purchase. I'm mad as hell about this purchase but it sure looks like GE doesn't care, or stand by it's products.
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    Top reviews from the United States

    • Reviewed in the United States on February 16, 2025
      Style: Opal 2.0 + Side TankColor: Stainless SteelVerified Purchase
      Absolutely love this ice machine makes my family drink more water and works much better in the blender for protein shakes sometimes can be a little loud, but I just push it against the wall and it stops the noise. Mix ice surprisingly fast and customer service is amazing. It accidentally got turned off I guess And they walked me through turning it back on which sounds silly, but they were very patient and kind and even gave me more information to help me in the future with cleaning and such.
      2 people found this helpful
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    • Reviewed in the United States on February 11, 2025
      Style: Opal 2.0 + Side TankColor: Stainless SteelVerified Purchase
      Ive had this for a year now and it's by far the best sonic ice maker on the market. I previously bought a cheaper version and after 3 months I decided to take it to my office and get a new one for our kitchen. It's worth the money. the ice seems to always stay fresh. This is a great quality product and you won't regret spending the extra money for this
      One person found this helpful
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    • Reviewed in the United States on July 7, 2023
      Style: Opal 2.0 + Side TankColor: Stainless SteelVerified Purchase
      The media could not be loaded.
      ==========
      Final update: 7/25/2023: OnPoint responded to the BBB complaint. I was offered to continue waiting an undetermined amount of time for a 3rd new unit, I opted to get completely out of this mess. The 2nd unit is being shipped back right now and upon receipt, GE is providing a full refund. Meanwhile I already have an Opal 1 in its place and quite happy, and it was about 1/2 the price. So what would you gain by going the Opal 2 route (other than a giant headache)? A front panel that lights up letting you know, by words, what is going on with the ice maker. The Opal 1 has an LED ring that pulses or changes color and you kinda have to decipher it but it isn't any big deal. The 2 also has the app and you can schedule the ice maker to turn on and off at certain times or even tap a button on your phone to turn it on or off. I kinda liked that so what I've already done is programmed a smart plug to work on a schedule and it can be controlled via app as well so nothing lost there.

      'Sonic' ice is absolutely spectacular. There are now lots of these ice makers on the market. My biggest advice is to make sure to get one that includes a side tank or is directly plumbed to your R/O system otherwise you'll forever be jumping up and refilling small amounts of water.

      ===========
      Another update: 7/17/2023: I submitted a complaint with the BBB over the weekend regarding OnPoint Warranty Solutions LLC which is the official support group for GE Opal. I also offered to provide 33 emails I've had with support (sent/received). I have still not had any communication returned from support. Buyer beware if you need any product support, which you most likely will. Working on figuring out a contact directly with GE to discuss the product and experience with support. I had actually requested this information from Onpoint but have not had a response.
      ===========

      Update 7/13/2023: nothing to report. GE Opal "advanced" support has gone completely dark. No tracking info on a replacement unit (which by the way would be Unit #3 since March). I've requested tracking info multiple times on the 3rd unit and they are non-responsive. I think these Opal units are like playing craps, sometimes you run hot and have a great time, but most of the time you end up heading back to your hotel room early with nothing in your pocket because the casino drained you.

      Not sure what else to say. Tomorrow I will be contacting the BBB. Shoddy engineering on product, worse on support. To recent purchasers, enjoy the ice, it is indeed fantastic. Just be ready to have your experience take a 180 on you. Then I wish you the best of luck with your giant paperweight.

      I'm still holding onto hope that I'll be able to provide a much better update on this.
      ==========

      Review written by my husband.

      DO NOT BUY. Absolutely terrible product and terrible support. Yes when it works the ice is spectacular, but go buy the Opal 1 version. I know multiple people who have the Opal 1, never use distilled water and never descale and never have problems. The GE developers got this product wrong.

      Purchased March 11, 2023. Plain and simple, this product has issues and support is terrible. Within a couple of weeks of purchasing we noticed some strange noises coming from the unit. Not much longer the noise became overwhelming and we simply had to just turn the unit completely off (see video that support requested from me). Too late to return so we worked with Opal support. The experience overall has been terrible.

      The number one thing that support says is to always use distilled water. Yet nowhere on the product does it state this and I don't know anyone who would buy an expensive ice maker to also have to always purchase special water to use in it. We have an R/O system in place and always use that. The other thing that support will say is that every two weeks you have to descale the unit. This means removing all ice and draining all water, adding in a mixture of water and vinegar and running that through the cleaning cycle several times, then flush that all out, wiping everything down good, make several batches of ice and throw that away to make sure you are not mixing all that vinegar in with your icewater or drink. The descaling process basically take overnight as you have to stuff a rag or sponge up into the unit and let it sit during this downtime process. We also purchased the official GE Opal filter. This makes no difference in operation of this unit and is a waste of money.

      After working with support for weeks and weeks, they finally said they would send a replacement unit. Their standard process for replacement is to send a refurbished unit. So now you pay lots of money for a product that doesn't work right only to get a unit that someone else had a problem with and was returned? Upon receipt of this 'new' replacement unit, the instructions state that there could be some leftover crud from their cleaning process. Yeah, okay, see the next picture. I spent two hours trying to clean that crap out of the unit, flushed several cycles through, tossed ice, that stuff is still everywhere. I decided to keep trying to clean it anyway. BUT, when I then proceeded to connect the unit to my home network, the password printed on the label on the back of the unit didn't work. I struggled for some time before reaching out to support and providing that information plus the picture of the disgusting unit. The manager seemed a bit shocked and personally called me, the unit should never have been shipped that way and it was obvious and acknowledged that they completely messed up repairing someone else's returned unit that had wifi problems and wasn't cleaned right and then sent to me. The outcome of this: I was told I would be receiving a brand new replacement unit. Flash forward 2 1/2 weeks later, I still have not received any shipping/tracking information and unit #2 that I have at the house now sits dark on the counter. When I asked repeatedly for tracking information I was asked to have patience as the supply chain was having issues.

      At this point I specifically requested a full refund as it has been several months with nothing but a crappy experience and very little ice to enjoy along the way. We'll see how this all pans out but my advice based on my personal experience with this product and their support is to avoid it completely. I was going to suggest to purchase the extra coverage but I can't in good conscience advise anyone to pay for this product period. Go out and google opal ice maker noise, or why does my opal ice maker scream like a banshee, something along those lines. You'll see lots of people sharing. For many this occurs after the warranty period (you know, that time where they'll gladly send you a used replacement) and they tear the thing apart and try to experiment with different ideas to solve the problem. One post I read even said the buyer eventually just tossed it in his garage because it is unusable.

      I'll update this review once I hear something back from support. But this purchase has been nothing but pure frustration and a huge time waster. The simple fact that they say you have to use distilled water and a full descaling/cleaning with downtime every two weeks should create a class action suit as nowhere does the product state this when considering a purchase. I'm mad as hell about this purchase but it sure looks like GE doesn't care, or stand by it's products.
      Customer image
      1.0 out of 5 stars
      DO NOT BUY. Go get the Opal 1 version, this one is just plain terrible. And so is Opal support.

      Reviewed in the United States on July 7, 2023
      ==========
      Final update: 7/25/2023: OnPoint responded to the BBB complaint. I was offered to continue waiting an undetermined amount of time for a 3rd new unit, I opted to get completely out of this mess. The 2nd unit is being shipped back right now and upon receipt, GE is providing a full refund. Meanwhile I already have an Opal 1 in its place and quite happy, and it was about 1/2 the price. So what would you gain by going the Opal 2 route (other than a giant headache)? A front panel that lights up letting you know, by words, what is going on with the ice maker. The Opal 1 has an LED ring that pulses or changes color and you kinda have to decipher it but it isn't any big deal. The 2 also has the app and you can schedule the ice maker to turn on and off at certain times or even tap a button on your phone to turn it on or off. I kinda liked that so what I've already done is programmed a smart plug to work on a schedule and it can be controlled via app as well so nothing lost there.

      'Sonic' ice is absolutely spectacular. There are now lots of these ice makers on the market. My biggest advice is to make sure to get one that includes a side tank or is directly plumbed to your R/O system otherwise you'll forever be jumping up and refilling small amounts of water.

      ===========
      Another update: 7/17/2023: I submitted a complaint with the BBB over the weekend regarding OnPoint Warranty Solutions LLC which is the official support group for GE Opal. I also offered to provide 33 emails I've had with support (sent/received). I have still not had any communication returned from support. Buyer beware if you need any product support, which you most likely will. Working on figuring out a contact directly with GE to discuss the product and experience with support. I had actually requested this information from Onpoint but have not had a response.
      ===========

      Update 7/13/2023: nothing to report. GE Opal "advanced" support has gone completely dark. No tracking info on a replacement unit (which by the way would be Unit #3 since March). I've requested tracking info multiple times on the 3rd unit and they are non-responsive. I think these Opal units are like playing craps, sometimes you run hot and have a great time, but most of the time you end up heading back to your hotel room early with nothing in your pocket because the casino drained you.

      Not sure what else to say. Tomorrow I will be contacting the BBB. Shoddy engineering on product, worse on support. To recent purchasers, enjoy the ice, it is indeed fantastic. Just be ready to have your experience take a 180 on you. Then I wish you the best of luck with your giant paperweight.

      I'm still holding onto hope that I'll be able to provide a much better update on this.
      ==========

      Review written by my husband.

      DO NOT BUY. Absolutely terrible product and terrible support. Yes when it works the ice is spectacular, but go buy the Opal 1 version. I know multiple people who have the Opal 1, never use distilled water and never descale and never have problems. The GE developers got this product wrong.

      Purchased March 11, 2023. Plain and simple, this product has issues and support is terrible. Within a couple of weeks of purchasing we noticed some strange noises coming from the unit. Not much longer the noise became overwhelming and we simply had to just turn the unit completely off (see video that support requested from me). Too late to return so we worked with Opal support. The experience overall has been terrible.

      The number one thing that support says is to always use distilled water. Yet nowhere on the product does it state this and I don't know anyone who would buy an expensive ice maker to also have to always purchase special water to use in it. We have an R/O system in place and always use that. The other thing that support will say is that every two weeks you have to descale the unit. This means removing all ice and draining all water, adding in a mixture of water and vinegar and running that through the cleaning cycle several times, then flush that all out, wiping everything down good, make several batches of ice and throw that away to make sure you are not mixing all that vinegar in with your icewater or drink. The descaling process basically take overnight as you have to stuff a rag or sponge up into the unit and let it sit during this downtime process. We also purchased the official GE Opal filter. This makes no difference in operation of this unit and is a waste of money.

      After working with support for weeks and weeks, they finally said they would send a replacement unit. Their standard process for replacement is to send a refurbished unit. So now you pay lots of money for a product that doesn't work right only to get a unit that someone else had a problem with and was returned? Upon receipt of this 'new' replacement unit, the instructions state that there could be some leftover crud from their cleaning process. Yeah, okay, see the next picture. I spent two hours trying to clean that crap out of the unit, flushed several cycles through, tossed ice, that stuff is still everywhere. I decided to keep trying to clean it anyway. BUT, when I then proceeded to connect the unit to my home network, the password printed on the label on the back of the unit didn't work. I struggled for some time before reaching out to support and providing that information plus the picture of the disgusting unit. The manager seemed a bit shocked and personally called me, the unit should never have been shipped that way and it was obvious and acknowledged that they completely messed up repairing someone else's returned unit that had wifi problems and wasn't cleaned right and then sent to me. The outcome of this: I was told I would be receiving a brand new replacement unit. Flash forward 2 1/2 weeks later, I still have not received any shipping/tracking information and unit #2 that I have at the house now sits dark on the counter. When I asked repeatedly for tracking information I was asked to have patience as the supply chain was having issues.

      At this point I specifically requested a full refund as it has been several months with nothing but a crappy experience and very little ice to enjoy along the way. We'll see how this all pans out but my advice based on my personal experience with this product and their support is to avoid it completely. I was going to suggest to purchase the extra coverage but I can't in good conscience advise anyone to pay for this product period. Go out and google opal ice maker noise, or why does my opal ice maker scream like a banshee, something along those lines. You'll see lots of people sharing. For many this occurs after the warranty period (you know, that time where they'll gladly send you a used replacement) and they tear the thing apart and try to experiment with different ideas to solve the problem. One post I read even said the buyer eventually just tossed it in his garage because it is unusable.

      I'll update this review once I hear something back from support. But this purchase has been nothing but pure frustration and a huge time waster. The simple fact that they say you have to use distilled water and a full descaling/cleaning with downtime every two weeks should create a class action suit as nowhere does the product state this when considering a purchase. I'm mad as hell about this purchase but it sure looks like GE doesn't care, or stand by it's products.
      Images in this review
      Customer image
      723 people found this helpful
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    • Reviewed in the United States on August 8, 2024
      Style: Opal 2.0 + Side TankColor: Stainless SteelVerified Purchase
      UPDATE 12/17/2024
      We ran out of distilled water after 2 weeks and due to laziness we have been using the water that comes out of the fridge (has an in-line filter). We use it every couple days and even let it sit for a week or so sometimes and so far after 4months it's still perfect.

      I have yet to clean or descale or whatever. I also pour the ice into gallon zip locks and leave them in the freezer so there's always extra. The bubble that gets into the line causing the Add Water light to kick on is still an issue but it makes a noise now about 2 minutes before that happens (as it "runs out of water") and I just run over and do the lift-the-tank thing for about a minute and it's all good.

      8/8/2024 Week 1: I'll start off by mentioning the things I learned after actually using it. The water in the Tank (if you got the tank) drains into the space under the ice bucket, from there it goes through the strainer and up to make ice. If you don't have the tank, you must pull out the ice bucket and pour water in there instead. If at first it's not draining into that space or you get the "REFILL WATER" light when the tank is clearly full of water: remove the ice bucket so you can see inside the machine, grab the whole side Tank assembly and lift it up as high as you can for a few seconds with the hose connected to clear any air bubbles. You will see the water slowly starting to fill.

      Secondly, since I despise maintenance and was worried about descaling this thing each month I buy 5 gallon distilled jugs and got a cheap battery powered pump and refill the ice maker with that. We leave ours in the laundry room and just carry the side tank over there to fill it periodically.

      Third, IF YOU TURN IT ON and there is still ice in it, it will be gone because the machine circulates a lot of water through the ice bucket and back into the reservoir underneath each time it is turned on. Grab that ice you need before you turn it back on so you don't need to wait.

      The ice melt kinda fast, it's pretty well insulated but the ice is soft so it melts quick. I turn it on a 4pm and off at 7 or so and it keeps 2-3 people in ice drinks.

      The rest of the stuff it covered in other reviews, the sound is about dishwasher level and I only have it on when I need so I never even notice it.
      61 people found this helpful
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    • Reviewed in the United States on February 13, 2025
      Style: Opal 2.0 + Side TankColor: Stainless SteelVerified Purchase
      We absolutely love this ice maker! We have gone through about 4 other brands and designs and this one is by far the best! Definitely worth the price! Extremely quiet! works quickly. You do have to refill the water reservoir often but that is the only down fall to this machine. Large capacity bucket. and sleek design.

    Top reviews from other countries

    • Trish
      1.0 out of 5 stars hasn't worked sine we got it.
      Reviewed in Canada on February 8, 2023
      Style: Opal 2.0 + Side TankColor: Stainless SteelVerified Purchase
      Looks amazing but looks aren't everything. The machine keeps saying needs water even though water is full.